John wants the city government to be more open to citizens. Residents have the right to know what city leaders are doing and why they are doing it. They deserve easier access to important information and better customer service. Here are some ways to make that happen:
Broadcasting public hearings and Common Council meetings. In the past, such meetings were livestreamed to YouTube. However, this practice ceased in May 2021 and has not resumed.
Creating an email announcement list. CodeRED is excellent for urgent messages. The quarterly newsletter and the City of Hornell's Facebook page are helpful for non-urgent communications. However, an increasing number of people refuse to use Facebook because the platform violates the privacy of users and allows the dissemination of misinformation. An email announcement list would be a better channel for non-urgent communication.
Establishing a customer service ticketing system. When a resident has a question or problem, they should be able to submit it using a single email address or web page. A ticket should be created and assigned to the appropriate city employee or elected official. The system will track responses to tickets.
Like all municipalities, the City of Hornell has a robust set of codes. Click here to read Hornell's codes. The City of Hornell employs full-time code enforcement officers.
Unfortunately, many code violations are simply ignored to avoid upsetting the violators. This negatively impacts public safety and decreases the quality of life for all residents. For example, the code requires owners to keep the sidewalks in front of their properties free of snow and ice. However, this code is rarely enforced—creating a hazard for pedestrians.
We all know that Hornell is a great place to live. Crime is relatively low. Housing and taxes are relatively affordable. But there is much more we can do to make Hornell even better for all residents. This includes:
Enhancing public safety.
Promoting affordable housing.
Improving transportation.
Investing in education.
Expanding green spaces.
Encouraging cultural and recreational activities.
Ensuring access to healthcare.
Promoting environmental sustainability.
Supporting local businesses and job creation.